Official Policy Document | Effective Date: August 2026 | Version 1.0

This Shipping & Delivery Policy outlines the operational rules, timelines, handling procedures, and shipping terms applicable to all purchases made through Metamonk HQ. By completing a transaction on our platform, you agree to the conditions set forth below.

1. ORDER PROCESSING TIME

All orders placed at Metamonk HQ are subject to handling and processing before dispatch:

·  Standard Processing Window: Orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding official public holidays).

·  Order Confirmation: An automated confirmation email is sent immediately upon successful placement of your order.

·  Dispatch Notification: A secondary notification containing tracking details is issued as soon as your shipment is transferred to the designated logistics partner.

·  High-Volume Periods: During major promotional sales, seasonal rushes, or product launches, processing times may extend up to an additional 2 business days.

2. SHIPPING RATES & DELIVERY TIMELINES

Shipping charges and estimated transit times vary depending on package weight, dimensions, and the destination address:

·  Domestic Shipping (Standard): Estimated delivery time is 3 to 7 business days following carrier dispatch.

·  Domestic Shipping (Express): Where available at checkout, expedited transit is estimated at 1 to 3 business days from dispatch.

·  International Shipping: Delivery across international corridors typically requires 7 to 21 business days, subject to customs clearance and regional postal routing.

·  Rate Calculation: Real-time shipping costs are dynamically calculated and fully itemized at the checkout page prior to final payment authorization.

3. ORDER TRACKING & DELIVERY CONFIRMATION

We provide end-to-end tracking visibility for all standard and express parcels:

·  Carrier Details & Tracking ID: Once dispatched, an automated email containing the carrier name (e.g., DHL, FedEx, UPS, or national postal carriers) and a dedicated tracking number will be provided.

·  Scan Updates: Please allow up to 24 hours from receipt of the tracking number for the carrier's system to update with initial scan events.

4. SHIPPING ADDRESS & DELIVERY ACCURACY

Customers are solely responsible for ensuring the accuracy and completeness of the recipient details provided during checkout:

·  Address Liability: Metamonk HQ is not liable for orders delivered incorrectly or delayed due to erroneous address inputs, missing apartment/suite numbers, or non-responsive recipients.

·  Returned Parcels: If a package is returned to our fulfillment center due to an insufficient address, the customer may be responsible for re-shipment freight costs.

5. CUSTOMS, DUTIES & IMPORT TAXES

6. DAMAGED, LOST, OR MISSING SHIPMENTS

·  Damaged in Transit: In the event that your package or contents arrive damaged, notify our support desk within 48 hours of delivery at Support@metamonkhq.com. Please include your order number along with clear, high-resolution photographs of both the external packaging and the damaged goods.

·  Missing or Stolen Packages: If the tracking status indicates 'Delivered' but you have not received the parcel, verify surrounding premises, building reception, and check with household members/neighbors. If unresolved, contact our support team to initiate an official tracer and claim with the courier.