Official Policy Document | Effective Date: August 2026 | Version 2.0

At Metamonk HQ, we maintain strict quality control standards. This policy outlines our terms regarding product sales, damaged goods exceptions, claims procedures, and order cancellations.

1. STRICT NO-RETURN POLICY (FINAL SALE)

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS EXCEPTION

The sole exception to our strict no-return policy applies exclusively to items that arrive physically damaged in transit, defective from manufacture, or incorrectly shipped:

·  Strict 48-Hour Reporting Window: You must inspect your order upon delivery and report any damage, defects, or incorrect items within 48 hours of carrier delivery timestamp. Claims submitted after 48 hours cannot be honored.

·  Claim Requirements: To submit a claim, email Support@metamonkhq.com with your order number, a detailed description of the issue, and clear, high-resolution photographs/videos showing the damaged product, exterior packaging, and courier shipping label.

·  Resolution Options: Upon claim verification and approval, Metamonk HQ will ship a brand-new replacement at no additional cost (subject to stock availability). If the item is out of stock, a full refund will be issued.

3. RETURN OF DAMAGED MERCHANDISE

If our inspection team requires the damaged or defective item to be returned for verification:

·  Prepaid Return Label: Metamonk HQ will provide a prepaid return shipping label via email. Customers will not incur return shipping expenses for verified damaged items.

·  Return Dispatch Window: The item must be securely handed over to the designated carrier within 7 calendar days of receiving the prepaid label.

4. REFUND PROCESSING (APPROVED CLAIMS ONLY)

·  Inspection & Approval: Approved refunds for damaged merchandise are processed within 3 to 5 business days after claim verification or return parcel receipt.

·  Payment Method: Funds are credited directly to your original payment method. Processing times may vary depending on your bank or credit card provider (typically 5 to 10 business days).

5. ORDER CANCELLATIONS

Due to automated order dispatch workflows, order cancellations are strictly time-limited:

·  Cancellation Grace Period: Orders may only be cancelled within 2 hours of checkout by emailing Support@metamonkhq.com with the subject line 'URGENT: Order Cancellation - [Order Number]'.

·  Post-Cutoff Processing: Once the 2-hour window has passed or an order has entered fulfillment/dispatch, it cannot be cancelled, modified, or refunded.